Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Hagens Bees. The collective work includes works that are licensed to Hagens Bees. Copyright 2024, Hagens Bees ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Hagens Bees or purchasing Hagens Bees products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Hagens Bees or to purchase Hagens Bees products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Hagens Bees. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Hagens Bees used in the site are trademarks or registered trademarks of Hagens Bees.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Hagens Bees disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Hagens Bees does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hagens Bees does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Hagens Bees shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hagens Bees has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Hagens Bees product is mistakenly listed at an incorrect price, Hagens Bees reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Hagens Bees reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hagens Bees shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Hagens Bees without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Hagens Bees may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Hagens Bees.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Hagens Bees or other licensed employee, host, agent or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Hagens Bees does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Hagens Bees is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Hagens Bees reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Hagens Bees in its sole discretion.
You agree to indemnify, defend, and hold harmless Hagens Bees, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Hagens Bees may link to sites operated by third parties. However, even if the third party is affiliated with Hagens Bees, Hagens Bees has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Hagens Bees. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Hagens Bees seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Hagens Bees may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Hagens Bees.
We aim for all orders to be processed and sent via our courier partners within 3-4 working days.
Shipping Charges
Unless order qualifies for free shipping (see below), the customer will be charged for the cost of shipping their items. All shipping charges are subject to change in the event of ordered items not meeting the selected shippers conditions. In the instance that shipping rate needs to be amended Hagens Bees will contact the customer within 2 working days to resolve outstanding shipping issues.
There may be additional charges for some heavy and bulky items to Northern Ireland, the Scottish Highlands, Isle of Man and offshore islands.
Free Shipping
Orders over £150.00 qualify for free shipping to: MAINLAND UNITED KINGDOM ONLY and excludes the Highlands of Scotland, the islands around the UK such as the Channel Islands and the Isle of Wight, and Northern Ireland due to higher courier charges to Hagens Bees. (exclusions apply*)
Free Shipping Events
We will occasionally run a Free Shipping event - you can place a qualifying order with us and it will ship for free with no minimum purchase value.
This offer only applies to orders delivered to mainland UK and excludes the Highlands of Scotland, the islands around the UK such as the Channel Islands and the Isle of Wight, and Northern Ireland due to higher courier charges to Hagens Bees.
Orders will be fulfilled between 7-10 days.
*Free Shipping Exclusions
Orders containing Glass, Treatments & Feeds, Patties and Live Bees do not ship for free, as well as items with exclusions stated in their descriptions. We can also add sale items or other items to this exclusion at any time.
Product Reviews published on this website
All customer product reviews are subject to moderation by Hagens Bees staff. Hagens Bees reserves the right to publish, remove, edit, hide or disregard reviews without notice to the reviewer.
All customer reviews are very important to us. If you have had a negative experience with Hagens Bees, you are entitled to leave a review. However we would ask that you contact us first in the hope that we can resolve any issues in a satisfactory manner and leave a review at the end of the process.
Reviews without any comment are unlikely to be published.
Reviews that reference on-going customer-company issues or conversations are unlikely to be published.
Reviews containing offensive language, off-topic content or personal details will not be published.
Quotes on orders for export include shipping, special packaging, and documentation at a customer’s request. Please call us for quotes. All shipments for export are subject to prepayment in British Pounds Sterling (£).
Damaged Freight
All merchandise is sent Ex Works. The freight carrier is responsible for complete and safe delivery of your merchandise. It is your responsibility to inspect the merchandise when it is delivered. If the freight carrier fails to deliver your merchandise in good condition, it is your responsibility to contact us so that we can file a claim with the carrier on your behalf.
Special Orders
Special orders may require a deposit.
Order Discrepancies
Check all orders immediately upon receipt and contact us within 10 days on any discrepancies. Hagens Bees reserves the right not to exchange after this time period.
Returned Merchandise
Please call if you need to return an item. We accept returns under the following conditions:
1 - Call or email us for return authorisation.
2 - Item must be in good condition.
3 - Item must be checked upon receipt and any discrepancies communicated to us within 10 days.
4 - Original order/invoice number is required.
In addition: Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned in the original box, with all packing and accessories. Any 'Free Gifts' received with the product must also be returned. You will receive a full refund (excluding Delivery charges, unless faulty). If your order had a free delivery option, Hagens Bees reserve to right to charge for delivery, on return of unwanted items (unless Faulty).
Items rated "2nd" or "3rd" grade eg. "National Brood Box, Cedar, 2nd Grade" can not be returned. These items are sold as seen - this includes sales via our website or face to face. Buyer assumes responsibility for these items.
Treatments: All chemcial treatments cannot be returned for a refund or exchange. This includes, but is not limited to, Formic Pro 2, 10 and 30 dose, Apiguard or Apistan.
Returns Postage
If the customer changers their mind upon receiving good they have 7 days to return the goods to us. Shipping for this return will be paid by the customer
Replacing Merchandise
When a situation occurs where Hagens Bees is shipping another product to you as a replacement for damaged or incorrect product, there will be an additional charge for the new product sent and a credit applied at time of the return of the incorrect product.
Hagens Bees will invoice all orders on the basis of prices in effect at the time of shipment. We reserve the right to change catalogue prices if we deem it necessary. Please feel free to confirm prices at any time. Hagens Bees is not responsible for typographical errors. All prices include VAT.
Liability
Our liability is limited to the purchase price paid for any item. We make no warranty or representation, express or implied except all products conform to the description provided by the manufacturer on sales literature or product labels.
Gift Cards and checkout codes
Our checkout accepts discount codes and promotional codes. These include but are not limited to fixed price discounts, percentage discounts, "Buy X get Y" discounts, and free shipping discounts. If you have a discount code you may use it during the checkout process on any qualifying order. Please check the codes individual terms and conditions for details, including any expiry date. Expired codes will not be replaced. Only one code may be used per checkout.
Cookies & Internet Advertising
Visiting Hagen's Bees Ltd website with your browser settings adjusted to accept cookies, tells us that you want consent to our use of cookies and other technologies to provide services to you as described in this notice and in our Privacy Notice. See below for information on how to modify the settings in your device to notify you when you receive a new cookie and disable cookies altogether.
Cookies and How We Use Them
Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide features such as automatic account sign in, Recommended for you, interest-based advertisements on other Web sites (e.g., Facebook), and storage of items in your shopping basket between visits.
We also use cookies for additional purposes, including:
- Identifying you when you sign-in to our site. This allows us to provide you with product recommendations, and display personalised content, among other customised features and services we provide.
- Delivering content relevant to your interests on the Hagen's Bees Ltd website.
- Keeping track of items stored in your shopping basket.
- Conducting research and diagnostics to improve Hagen's Bees Ltd content, products and services.
- Preventing fraudulent activity.
- Improving security.
Cookies and Browser Settings
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
Internet Advertising
On Facebook, Instagram or Twitter, Hagen's Bees Ltd displays interest-based advertising using information you make available to us when you interact with our site, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as visiting or purchasing on our site.
Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, "cookies"). Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to show you the same ones repeatedly.
We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.
We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who bought or browsed for Langstroth Hives). Also, some third-parties may provide us information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.