Shipping FAQs

Shipping Times

We aim for all orders to be processed and sent via our courier partners within 3-4 working days.

Shipping Charges

Unless order qualifies for free shipping (see below), the customer will be charged for the cost of shipping their items. All shipping charges are subject to change in the event of ordered items not meeting the selected shippers conditions. In the instance that shipping rate needs to be amended, Hagen's Bees Ltd will contact the customer within 2 working days to resolve outstanding shipping issues.

There may be additional charges for some heavy and bulky items to Northern Ireland, the Scottish Highlands, Isle of Man and offshore islands.

Free Shipping

Orders over £150.00 qualify for free shipping to: MAINLAND UNITED KINGDOM ONLY and excludes the Highlands of Scotland, the islands around the UK such as the Channel Islands and the Isle of Wight, and Northern Ireland due to higher courier charges to Hagen's Bees Ltd. (exclusions apply*)

Free Shipping Events

We will occasionally run a Free Shipping event - you can place a qualifying order with us and it will ship for free with no minimum purchase value. 

This offer only applies to orders delivered to mainland UK and excludes the Highlands of Scotland, the islands around the UK such as the Channel Islands and the Isle of Wight, and Northern Ireland due to higher courier charges to Hagen's Bees Ltd. Please contact us if you need any clarification.

Orders placed during 'Free Shipping' promotions, will be fulfilled within 2-8 working days.

*Free Shipping Exclusions

Orders containing Glass, Treatments & Feeds & Live Bees do not ship for free, as well as items with exclusions stated in their descriptions. We can also add sale items or other items to this exclusion at any time.